Issue #11 February 27, 2001
 

Contents:
* VisualTour® of the Week
* Using Virtual Tours in your Listing Presentations - Part I

* Customer Success Story of the Week

VisualTour® OF THE WEEK

Click the link to view the tour http://VisualTour.com/show.asp?t=4433

Taking one of Kathy Porter's VisualTours® is just like being there! Notice how much detail Kathy puts into her text descriptions. She always highlights physical details and smaller rooms that most agents don't even think about including in their virtual tours. See how she points out the look and accessibility of multiple bathrooms and how she showcases the built in bookshelves. Kathy doesn't rely very much on scrolling panoramic images as she wants to ensure her clients can run her VisualTours® very quickly and completely!

Learn more about how this top listing agent and Certified Relocation Professional gets more business using VisualTour.com in the Customer Success Story of the Week below.

USING VIRTUAL TOURS IN YOUR LISTING PRESENTATION - Part I

Most Realtors think of using a virtual tour ONLY as a tool to help them get a listing. We've already explored numerous other uses for inexpensive, "agent controlled" virtual tours, but this week we're starting a three part series on how to really set yourself apart in a listing or pre-listing scenario.

Let's start with the listing appointment itself. You have a 2 p.m. listing appointment with Mr. and Mrs. Smith. You've got your 3 ring binder, lots of comps printed out, and a flyer from your company that the Smiths can read to learn about how you'll use the Internet to help market their home. They'll read it because you don't have the first clue what all that stuff in the flyer means, and darn it, it's your winning personality that will get their signature anyway! Maybe you'll really impress the Smiths with a videotape demonstration of how your subcontractor will create a virtual tour for them if you get their listing.

Now contrast that scenario with this one...

You have your notebook PC in a shoulder case and have already taken a few exterior photos of their home and neighborhood with your digital camera. In fact when you ring their doorbell, they ask you, "Is that a digital camera you have there?" They're already impressed with your Web savvy! You reply, "Yes it is. I couldn't do business today without it! I use it to create a virtual tour of your home to help find the right qualified buyers for you."

At some point in the conversation, you show them other virtual tours you have done for your clients. How? You could show them on your notebook PC, you could run it from a diskette or CD-ROM you brought with you, or you could show them from your website on the Smith's PC! Then tell them something such as, "You've lived here for X years and know all the wonderful unique features of this home. Why don't you take me on a personal tour right now, and I'll take photos along the way to let me really capture the important features of your home. Then after you decide to list with me, I'll have a virtual tour live on my website tonight and have it promoting your home worldwide immediately! You know, Mr. and Mrs. Smith, many agents today include a brief, four picture virtual tour for their listings, but as you can see, I not only capture all of the unique features of your home, but my virtual tours start marketing your home today. Most listing agents use a third party tour firm that can take a week or two before your virtual tour starts working for you. I'm sure you can appreciate the benefits of getting your home tour on the Internet as quickly as possible!"

According to a 1999 survey from the National Association of REALTORS (NAR), 63% of people using REALTOR.com and nearly 40% of people surveyed by telephone demand that their Realtor be "Internet Savvy". Which scenario above do you think will give the Smiths the impression that their listing agent is Internet Savvy?

It's very common today for you to run into Sellers (and Buyers) who use the Internet and email more frequently and for more reasons than you do. Guess what? They are already very familiar with the big national listing websites, with virtual tours, and with email as a 24/7 communication tool. They know that there are Realtors who can leverage the Internet to add timeliness and bridge the distances between them and their agent. They start to expect a certain level of Internet savvy as a basic qualification in dealing with a Realtor. We want to help you meet their criteria and win over their enthusiasm and their business!

Tune in next week for Part II!

In future e-marketing newsletters we'll cover other marketing and photographic tips. Stay tuned!

 
CUSTOMER SUCCESS STORY OF THE WEEK - Take on the local bully in their backyard!
 

Kathy Porter, CRP Prudential Florida WCI Realty, Plantation, FL http://kathyporter.realtor.com

"An agent from one of our Prudential network affiliates called me and asked me to meet with her brother and sister-in-law who had been thinking of selling their home. She warned me that her relatives had been heavily solicited by several of the "neighborhood experts" and that they were quite friendly with two of them. Since the property was in an area that I'd never sold, I was a bit concerned. I shouldn't have been. When they saw my VisualTour® demonstration, they were sold on my marketing strategy and said so. I left an hour later with lots of photos and a listing agreement on a $1,650,000 property."

See Kathy's dynamic inventory list of VisualTours® at http://www.VisualTour.com/inventory.asp?u=2002

 

Subscribers to this VisualTour® online newsletter are automatically entered into our free monthly drawing for a Palm Personal Digital Assistant (PDA). The winner for February's drawing was Ms. Roseanna Martin-Hardy of Coldwell Banker Residential Real Estate in Clearwater, Florida. Winners are notified via email and will be announced in this newsletter. Click here for complete details.

 
 

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